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About Us This web site is owned and operated by Quality Silver.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Quality Silver.co.uk
Quality Silver UK Ltd
Chatham
Kent
ME5 9SJ
United Kingdom

Phone: 01634684218
Twitter: @QualitySilverUK
Email: sales@qualitysilver.co.uk


Company number: 09808683

This is our registered office address, but not our operational address, as such calling in person is not possible.
We do also have a linked business in Maidstone which we can arrange for you to collect, or exchange goods if you are local, however this does need to be by appointment.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard, American Express and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may also pay via telephone during normal working hours.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Our website is very complex in its operation. Should a situation arise with the website, or software that causes an item price to be incorrectly calculated, or an additional product such as a chain price not to be calculated correctly when included with a product, we will not be obliged to honour the price as it would have been deemed as an obvious error. We will however contact you to advise.

Shipping And Handling Free Delivery on all orders over £30

Our free delivery usually takes 5 to 7 working days.

£2.95 - Royal Mail 1st Class Recorded Delivery

1st Class Recorded Delivery is usually received in 1 to 2 working days, but is not a guaranteed service.

£5.95 Special Delivery

Special Delivery is guaranteed to be delivered the next working day Monday to Friday only.
Parcels may also be received on a Saturday, but this is not guaranteed.

£6.95 International orders

International orders can take up to 15 working days for most countries outside Europe. South Africa is usually the longest to be delivered at over 20 days.

Delivery Schedule Most products are in stock for immediate delivery, however some products may have to be ordered from our suppliers, or specially made to your requests. So that you know the timescale of any product we do include an approximate dispatch time on each product. Please note that the dispatch time is the time we usually take to dispatch the product, and not the expected delivery time. You will be offered a choice of delivery speeds during the checkout process.

You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All advertised prices are inclusive of any UK payable taxes such as Vat.

If you are purchasing from abroad, additional taxes may be charged by your own country for any item ordered from us. We are not responsible for any additional import costs or taxes that you may incur. We would strongly advise that you look into any tax or import charges that may be charged by your own country upon receiving your order.

Credit Card Security As a small company we do not process your credit card details on our own site. Instead we use a range of professional payment gateways that you would have encountered on other websites, who are all market leaders in payment processing.

Sage Pay www.sagepay.co.uk

Sellerdeck Payments www.sellerdeckpayments.co.uk

PayPal www.paypal.co.uk

Both Sagepay and Sellerdeck Payments act as a secure gateway between our website and our bankers, Bank of Scotland. All transactions are performed on a secure 128bit SSL server and supported by VeriSign. A padlock will also be visible in your browser when your card details are requested. This will indicate that you are protected on a secure site.

At no stage do we come into contact with your card details as neither gateway transmits this information to us, all we receive is a digital key that tells our website that your payment has either been successful, or declined.

Guarantee All products on our website carry a twelve months manufacturers guarantee against manufacturing faults or defects.

Our guarantee does not cover accidental, or deliberate damage to any of our jewellery.

Jewellery in wear does scratch, and some materials such as silver, or copper is likely to tarnish. This is considered normal with jewellery and is not a manufacturing issue. In most cases the jewellery can be returned to a new condition by either polishing, or cleaning and is considered to be an expected maintenance task to be undertaken by the customer.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01634684218 (International +44 01634684218) or fax us on @QualitySilverUK or write to us at Quality Silver UK Ltd 59 Watson Avenue Chatham Kent ME5 9SJ United Kingdom

Please note that as we are an Internet based company we do not have a dedicated sales telephone line as over 95% of our communication is carried out by email.

You are welcome to contact us by telephone 9.30am to 5pm Monday to Friday, we do have an answer phone in place during busy periods, and out of business hours.

Privacy Policy Quality Silver.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of any compulsory delivery charges, but excluding any postal upgrades which are the clients choice. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

*Although we legally have to state 14 working days for returns, we do actually have a policy of 30 calendar days.

*Although we have to legally state refunds will be processed within 30 working days, in reality they are usually only 1 to 2 days, if not the same day.

Refunds will only be made to the named purchaser who placed the order, and will only be paid back to the same payment source, either being the same credit or debit card, or the same Paypal account. If the item was received as a gift, then we can arrange a credit note or voucher instead.

Several times a year we do close for holidays, this can cause a slight delay on refunds, however you will be aware of this in advance with either a notice in the shopping cart at the time of order, or a message on your invoice upon receipt of your order. We will always extend your returns period by the length of our closure so as not to disadvantage you returning goods.

Any goods returned should be in saleable condition, and not personalised or engraved.


Refunds

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

30 Days Return Policy

You are legally entitled to cancel your order and return the goods within 14 working days for a full refund by law, we have extended this above the legal requirement to 30 days allowing you ample time to decide if an item is suitable for you.

Christmas extended returns policy

We understand that you may wish to do your Christmas ordering early, but do not want to lose out on our 30 day returns policy as a result. All orders placed on, or after 1st November will have the normal 30 day returns policy extended until January 13th.

Product condition

All returned jewellery should be in a new, resalable condition, without scratches or marks, and in all original packaging. We strongly advise that if you are not sure on a product that you do not wear it, other than trying it on as we will not refund on scratched, or damaged goods.

Notifying us

To return an order for a refund contacting us by email or telephone and quoting the order number supplied to you. We must state legally that your refund will be paid within 30 days, however in reality this is usually within 3 working days.

Exchanges

We are aware that despite every effort to order the correct size of ring that sometimes the size will be incorrect, and that you will need to exchange the ring.

Exchange of finger size

We are happy to exchange any ring purchased from us for a different finger size, style or finish within 30 days of purchase (extended at Christmas time for purchase made 1st November can be exchanged up to 13th January) subject to our terms and conditions below.

Most of our rings are in stock and can be exchanged quickly, however some rings may be specially made, or specially ordered so the normal advertised time frame, and product stock levels will apply on the live website. We would advise you check availability of your required design and size before returning any order.

Most of our rings on the website can be exchanged free of charge (within our normal terms and conditions) + return postage.

Specially made rings, or engraved rings

Rings that are specifically made for you such as Ti2 and Geti brands do carry a 25% restocking fee as it is unlikely that we will be able to sell the ring without a discount, however you would have been made aware of this at the time of order.

We are also unable to refund on or exchange any product that has been engraved. We are happy for you to receive an item and return to us for engraving once happy with the item.

Returning your parcel

You are responsible for the cost and risk of loss or damage when returning the goods to us. We strongly advise that you use an insured tracked service as we do not accept liability for any items lost or damaged in transit.

Please include your order details, name and address and how you wish us to proceed with your return, without these details we will be unable to process your return.

Insufficient postage

We do occasionally have parcels returned to us with insufficient postage. Please note that although it may possibly arrive with us, the majority of the time Royal Mail will return the parcel back to yourselves marked as insufficient postage. This can take 3 to 4 weeks and if no return address was marked on the parcel you may not receive the parcel back.

Check list

1) The returned article is enclosed in a as new condition, with all packaging
2) You have included your order number, contact details and return instructions.
3) your order is parcelled securely to protect the contents, is addressed correctly, and has your own return address on the reverse of the parcel.
4) You have emailed us prior to returning to us to advise us of an order being returned.
5) You are sending via an insured tracked service, and that you have made sure the correct postage has been applied.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

None of the above diminishes your rights to current legislation under the distance selling regulations. As Quality Silver is a UK based company we adhere to English Law.

Made to Order Rings (Ti2 & Geti)

All made to order Geti & Ti2 Rings carry a 25% returns fee


All Ti2 Titanium Rings & Geti Rings are made to your own specification, in the unlikely event that you need to return the ring, for a refund, exchange of finger size, or any change of specification at all, we will be unable to resell the ring again for full price.

As the ring is a made to order product we will levy a 25% fee for any rings returned to us, this will enable us to sell the ring in our sale section with a 25% discount

Once we have processed your order, we will email you to advise again of the fee, and to check you are happy with your choice of finger size. We will only proceed with your order once we have received your email reply.

We would strongly advise that you have your finger professionally measured prior to ordering, you will also need make sure that you are measured with a finger sizer that is a similar width to the ring that you intend to order.

If you are in the UK we are also happy to post you a set of professional ring gauges, however these will need to be posted back to us at your own expense.

Should you not accept our terms on the restocking fee at the time of order, or reply to our email then we will not be able to proceed with your order.

Exceptions

We are unable to receive back for a refund, exchange, or for any other change of specification at all, if the ring has been personalised, engraved or any other custom work has been carried out which is not a standard option as the ring is now unsalable.

Ti2 & Geti Sale Items Only

Refunds

If you purchase a Ti2 or Geti Ring from our sale section then the price would have been reduced from the current list price already, so no restocking fee will be deducted from your refund.

Exchanges

If you have purchased a Ti2 or Geti ring from our sale section and return it for any change of specification, or finger size we are only able to do this if we have your exact requirements listed within the sale section.

If you requirement is not available as a sale item, then this would have to be made as a special order at full price resulting in an additional balance to pay. In addition, if returned again it would be subject to our returns fee.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Promotional Coupons, Codes or Offers

Discount codes, and coupon codes can only be redeemed online, and will not be accepted via telephone.

Any discount codes, or coupon codes must be redeemed at the time of order, as we are unable to add them later.

We reserve the right to remove coupon codes and discount codes without notice, and make no guarantee on longevity of any voucher or code.

We reserve the right to cancel any coupon codes, or discount codes that we deem to have been misused. This would include codes given to specific groups, which are then shared or posted online.

Only one discount code or coupon code can be used per order, per customer name, or per postal address.

Any promotions will be removed if returned goods means that the amended order would no longer qualify. For example we have an offer of £10 off when you buy 3 or more. Should you return products so that your no longer qualifies, then your discount will also be removed.

All discount codes are valid against products only, any additional postage costs will not be counted, even if the total spend exceeds the voucher threshold.

Remittance Terms For returns information visit www.qualitysilver.co.uk and click "Returns" at the bottom of the page.

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