All jewellery on the website is guaranteed for 1 year (from receipt of order) from manufacturing faults and workmanship, some products may have a longer guarantee which will be displayed on the product page. If no timeframe is mentioned on a product, then this will be deemed as 1 year as standard.
All jewellery guaranteed is for manufacturing faults and workmanship only, and does not cover misuse, accidental or deliberate damage. in the case of precious metal jewellery, in particular silver jewellery it is natural for the metal to tarnish, this is not a fault and can easily be cleaned with a jewellery cleaning product. We are unable to guarantee any jewellery that has had work carried out on it by a third party, for instance if you have had a ring resized at a jewellers and it subsequently breaks at a later date.
We will only replace a faulty item upon receipt and retention of the faulty article. We will not be able to exchange a faulty product if the client will not release the product back into our ownership.
All products will be replaced on a like for like basis, we are unable to offer an exchange in a different size, length, finish, gemstone etc.