Quality Silver Ltd Returning an item

Returns Policy

Any item may be returned within 30 days of purchase as long as the item is in a saleable condition with all the original packaging enclosed. Any item that has been scratched or marked will not be accepted back.

REFUNDS: We will refund the full purchase price of your order excluding postage, equivalent to £1.95 for Recorded Delivery, £4.95 for Special Delivery and £5.50 for international orders.

EXCHANGES: We are happy to exchange your item for another product or perhaps another finger size but will need to charge £1.95 for Recorded Delivery, £4.95 for Special Delivery and £5.50 for International orders. Please make any cheques made payable to "Helen Beer" If you are just exchanging for a different finger size then you may hold on to any excess packaging in order to make the parcel lighter.

If the article was part of a discounted set and only part of the set has been returned then the refund will be the difference between the full price of the kept article and the promotional price.

Postage costs will not be refunded unless there is a genuine manufacturing fault with the article.

Proof of posting is not proof of delivery.

All returned articles are returned entirely at your own risk, and cost. Please ensure that they are fully insured for loss or damage, we recommend that you return goods by "Special Delivery" or "Recorded Delivery"

Refunds will be made by Sagepay, Paypal, Nochex or Cheque so please include any details that we may need in order to refund you. All returned items are not resold on the website; all items are sold on Ebay.co.uk as returned items or returned to the manufacturer. For this reason we are happy to accept returned earrings. Should you wish to cancel an order or return goods to us then please e-mail us at sales@qualitysilver.co.uk and return the items to

Q S - Returns

59 Watson Avenue

Davis Estate

Chatham

Kent

ME5 9SJ

It will speed up your return if you e-mail us with your tracking number and any information that we will need in order to process your return

Please do not mark your parcel silver, jewellery or any other luxury name as this increases the chance of the parcel going missing.