Returns
Please note that this is a special order service and any work will be carried out to your own requirements. For this reason it is unlikely that we would be able to resell the ring if returned to us for an exchange or refund, for this reason if the ring is returned to us for an exchange or refund we will charge a 30% fee. This will enable us to sell the product as a sale item.
Gemstones
Please note that all gemstones are natural products and as with any gemstones may include inclusions if the gemstone is viewed under magnification. This is normal and does not represent a fault with the gemstones.
The images of our gemstones have not been enhanced in any way, however they have been photographed under studio lighting so may appear lighter in the image than in normal lighting conditions.
Diamonds
Our diamonds are of SI clarity which means slightly included and will be hard to see any inclusions. This clarity is of a better clarity that is normally set in mass produced jewellery. All of our diamonds are sourced from legitimate sources and are guaranteed not to be conflict diamonds.
View before you Commit
We understand that you may wish to view the ring and gemstone prior to committing to having the gemstone set. For this reason we are happy for you to purchase the ring and service and receive both the ring and loose gemstone to view. You may then return for either a full refund if not suitable, or return to continue with the setting work. Our 30% returns fee is only applicable once we have set the ring so if you are unsure about your choice then we would strongly advise viewing prior to us setting the gemstone.
Timescale
The setting work is carried out in our own workshop by our own setter. Setting work takes approximately 2 weeks from time of order to dispatch. This timescale will increase in November and December so please order early.
Customer Questions
Q Can you set a diamond in to my own titanium ring if I send it to you?
A I am afraid that we are only able to set our own range of titanium rings TI03 to TI21.
Q Can you set my own gemstones in one of your rings?
A I am afraid that we can only set our own gemstones into our titanium rings. Titanium is incredibly difficult to set gemstones into. For this reason we have to ensure that any gemstones are the exact size of our setting equipment to ensure a perfect fit.
Q I would like 3 blue topaz gemstones set across the top of your 5mm court ring, is this possible.
A This is certainly possible, we can carry out multiple stone stone setting to your requirements and can source other gemstones as well. We are always happy to give you a no obligation quotation.
Q I would like to buy a 3mm titanium court ring but would like a pink sapphire which is not listed as available, is this still possible?
A This is indeed possible, you would need to order the 2.5mm pink sapphire along with the 3mm titanium ring and then include in your order notes that you require a smaller gemstone. |
